Singtel has spotted a market demand for data, and responded with these baffling bundles:

Screenshot of Singtel webpage

Singtel subscribers always had the option of adding extra data of 1GB to 4GB to monthly Combo plans. From June 2 onwards, starting at PC Show 2016, Combo plan users get DataMore options of 5GB to 50GB-you get a 50 per cent discount off the monthly subscription if you sign up at the PC Show.

Nothing wrong with it, apart from the 50GB option being incredibly expensive and completely senseless.

Here's why:

1. There seems to be a lack of conviction.

Rival telco M1 currently offers data add-ons up to 10GB for a monthly S$69.55. Starhub offers 3GB add-on data for S$25.68 per month. The pay-per-use alternative would be S$10.70/GB.

Current MyRepublic broadband customers may even get a S$60-per-month unlimited data plan (assuming it includes voice and SMS) if the company succeeds in becoming Singapore's fourth telco.

So, why hasn't Singtel taken the opportunity to tout "Unlimited" for their range topper? It seems like a misstep to stubbornly stick to a S$8.56/GB increment and not offer progressive discounts for bigger data bundles-especially if customers will be tied to a 12-month contract. Because...

2. You can rent a WiFi router with unlimited data at Changi Airport.

From Changi Recommends, S$10 a day (i.e. no more than S$310 a month), 4G-no less-and no strings attached. Singtel's DataMore ties you down for 12 months. Of course, you could get it at the PC Show (June 2 to 5) and you only pay S$267.50 per month. However...

3. Exactly what purpose does it serve?

The idea is that this is for families as the extra data can be shared amongst multiple users. (And the router route only works if they are hovering around you all the time.)

But your dependents need to be subscribed to a plan called MobileShare Supplementary-$10.70 per month, no call, no SMS, 500MB data. So...

4. Chances are: the children have their Youth plans, parents and in-laws will probably prefer good broadband connections, and if you have helpers...

There you go: If you regularly share your data connection with employees or people around you and you don't like asking for WiFi passwords - and you spend a lot of time on social media, playing games and watching videos on-the-go - then Singtel's 50GB add-on data bundle makes sense.

But for the rest of us, it's one to avoid.

By the editors of Men's Health

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SINGTEL will roll out Singapore's first commercial Voice over Wi-Fi (VoWiFi) service in August following trials at the Jurong Lake District.

Along with other service providers, Singtel was conducting trials of its Heterogeneous Network (HetNet) at the district.

HetNet is a new wireless system that allows users to automatically switch between Wi-Fi and cellular networks, like 4G, in order to minimise surfing delays and disruptions.

"The trial found that Singtel mobile users could make voice calls and text over Wi-Fi in areas that are technically challenging for mobile signals, as their smartphones switched seamlessly between mobile and Wi-Fi networks," Singtel said in a statement yesterday.

This will allow Singtel mobile users to make uninterrupted calls and send messages over Wi-Fi in locations such as basements and buildings above 20 storeys high, Singtel said.

It added the VoWiFi service will be available at any accessible Wi-Fi hotspot including homes, Singtel premium Wi-Fi and Wireless@SG locations.

The trial also demonstrated the readiness of Singtel's HetNet to support the Internet of Things, it said.

For example, it could provide a reliable, 24-hour connection to a real-time air quality sensing device tracking the Pollution Standards Index and carbon dioxide levels.

"Given our positive trial results, we are ready to support the Internet of Things with our networks and provide Singtel mobile users with high quality voice calls and SMS island-wide," said Yuen Kuan Moon, chief executive of consumer Singapore at Singtel.

Ninety per cent of trial users had a better user experience with faster speeds and smooth transitions between wireless and cellular networks, said Gabriel Lim, co-managing director of the Infocomm Development Authority.

The Jurong Lake District trial was conducted at crowded spaces such as malls, MRT stations, HDB neighbourhoods and on board a bus.

Telcos M1 and Starhub, and Internet service provider MyRepublic were also involved in the trials.

chuimin@sph.com.sg

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SINGAPORE - In Greek mythology, sirens were beautiful maidens (creatures) on a rocky island who seduced sailors with their enchanting music and voices, only for the unsuspecting seafarers to shipwreck on the coast and die at the hands of these seductresses.

Fast forward to the 21st century and we can see this being played out in real-life with the baits and unwitting players, save for the gory ending.

Savvy businesses around the island are trying to cash in on the latest gaming craze to hit Singapore, Pokemon Go, by unleashing "lures" to attract players and increase foot traffic to their shops.

The "lure module" feature attracts virtual monsters to a particular location for 30 minutes, which in turn draws Pokemon trainers to congregate at the site to capture them.

Even before the craze hit our shores, three companies, local book retailer Times Publishing, and fibre broadband service providers ViewQwest and MyRepublic, told The Straits Times on Aug 3 that they were going to pull out all the stops to lure Pokemon Go fans to their businesses.

AsiaOne has compiled a list of companies that have released these "lure modules". Bookmark this page as we narrow down these "lure modules" to aid in your quest to be a bona fide Pokemon Go master.

ION Orchard

When: Aug 6 to Aug 21

What: Shopping mall ION Orchard was one of the pioneers to cash in on the game, releasing "lures" almost immediately when Pokemon was released in Singapore on Saturday (Aug 6).

However, it was more bane than boon as some businesses discovered that the Pokemon Go players were there mainly to play and not to shop.

Read also: Top 5 excuses employees can give to play Pokemon Go at work

Photo Gallery

Gotta catch 'em all: Pokemon Go now in Singapore

Photo sources:  The Straits Times, Facebook / RSAF, Facebook/SPF, AsiaOne, Capitaland, Lianhe Wanbao, The New Paper

See all+55

Resorts World Sentosa (RWS)

When: Aug 9 to Aug 14

What: The "lures" will be released at various timings inside Universal Studios Singapore and S.E.A. Aquarium, as well as outside the two attractions at popular Pokestops Festive Walk, the Lake of Dreams and Forum at Basement 1.

Those who can present screenshots of five Pokemon found anywhere on RWS within an hour can receive a 10 per cent discount off admission ticket prices to Universal Studios Singapore and S.E.A. Aquarium.

Singtel shops

When: Aug 11 to 14

What: Thousands of "lures" will be released at PokeStops near 10 Singtel shops.

Singtel promoters will also be handing out survival kits comprising a disposable poncho, water bottle and a snack to its mobile customers from 11am to 7pm during the duration of the campaign, on a first-come-first-served basis every hour.

Pokemon Go Trainers who post a photo of their Pokemon Go experience on their personal Facebook, Instagram or Twitter page with the hashtags #Singtel and #PokemonGoSG also stand to win a Samsung Galaxy Note 7 handset each day.

CapitaLand Malls 

When: Aug 6 to Aug 10

What: Developer CapitaLand announced on Aug 6 that members of its rewards programme can earn points and redeem vouchers by posting screenshots of Pokemons in any of its 16 shopping malls on Instagram.

Members have to hashtag #PokemonSTAR in the photo caption, location-tag the CapitaLand property, and follow the CapitaLand Instagram account to qualify.

Participating malls include Bugis Junction, Clarke Quay, Plaza Singapura and Raffles City.

Read also: Pokemon Go guide: Top destinations to catch 'em all!

Photo Gallery

Pokemon Go: A beginner's guide

Photo sources:  The New Paper

See all+7

grongloh@sph.com.sg

The local authorities will not interfere with interconnection fees that smaller Internet service providers (ISPs) pay to the two major telcos here, saying that consumers have not been harmed.

The Infocomm Development Authority (IDA) issued its decision earlier this week after concluding its two-month public consultation held last year.

Smaller ISPs like M1, ViewQwest, MyRepublic and SuperInternet pay Singtel and StarHub fees for the shortest path - and fastest access - for their subscribers and hosted websites. Some of them said it was two to three times the price of international links charged by international telcos.

They wanted the IDA to mandate "peering" - or the free exchange of local Internet traffic among local ISPs - which is practised in Hong Kong.

ISPs have to interconnect to let subscribers from one ISP "talk" to those of another, or reach websites hosted by another ISP.

Singtel and StarHub command about two-thirds of broadband subscribers - or more than one million between them.

In its decision papers, the IDA said it has not found evidence of anti-competitive behaviour.

"Smaller ISPs are not prevented from accessing content on the Internet or content hosted by the larger ISPs as they have multiple IP transit options to choose from," said the authority, adding that these options include overseas telcos.

Fees paid to Singtel and StarHub are also not increasing as a proportion of the total costs borne by smaller ISPs, said the IDA.

MyRepublic acknowledged this.

Its chief executive, Mr Malcolm Rodrigues, told The Straits Times yesterday: "Most of our subscribers watch video and our traffic goes to sites like Google and Netflix, which have a direct link with us at reasonable cost."

He added that the value of direct links to Singtel and StarHub has "diminished" in recent times.

Moreover, the cost of these links has been coming down in line with international prices, according to the IDA. One such local link used to cost US$7 (S$9.50) per Mbps in 2013, but it is now going for US$3.15 per Mbps.

The IDA also noted that consumers are not punished by the payments. On the contrary, they have benefited from falling broadband prices.

An ultra-high-speed 1Gbps fibre broadband plan now goes for $50 or less a month. Such low prices were unheard of in 2009 when a 100Mbps plan - 10 times slower - cost at least $70 a month.

Singtel and StarHub supported the IDA's decision.

A StarHub spokesman said the market is already competitive and needs no regulatory intervention.

This article was first published on Aug 27, 2016.
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Updated on Sep 12, 3pm: Starhub releases prices for iPhone 7

SINGAPORE - Starhub on Monday (Sep 12) released details of its price plans for the newest iPhone 7 products on its website.

The 32GB iPhone 7 will cost $561 under is 4G 3 plan, which offers customers 150 minutes of outgoing calls and 3GB of data. Monthly subscription is $42.90.

Customers can get the 32GB iPhone 7 for free if they sign up for 4G 12 plan which costs $220 monthly. 

As for the 32GB iPhone 7 Plus, the telco is retailing it $742. 

The most expensive phone at $1,047 is the 256GB iPhone 7 Plus, which is tied to the 4G 3 plan with monthly subscription of $42.90. 

Singtel and M1 have released their price plans for Apple's latest iPhones on Saturday (Sep 10) and Sunday (Sep 11) respectively.

Prices are relatively competitive with variations in the higher tier plans. 

At Singtel, a 32GB iPhone 7 will cost between $0 and $698 depending on choice of plan, while the 32GB iPhone 7 Plus will range between $0 to $878.

On the Combo 2 plan, with 200 minutes of outgoing call time and 2GB of data at $42.90, the 32GB iPhone 7 is priced at $568.

The 32GB iPhone 7 Plus is $748 for the Combo 2 plan.

Customers can get the phone for free if they sign up for the Combo 12 plan which has unlimited outgoing call time and 12GB of data at $239.90 a month. 

At M1, the 32GB iPhone 7 is going at $570 for the i-Lite+ plan which costs $42 a month for 200 minutes of calls and 3GB of data.

Prices for the iPhone 7 Plus range from $0 to $880 for the 32GB version with the phone going at $755 for the i-Lite+ plan.

Three versions of the iPhone 7 (32GB, 128GB, 256GB) and the 32GB iPhone 7 Plus are free on the i-Max+ plan, which customers pay $228 monthly for unlimited call time and 13GB of data. 

M1's highest-priced iPhone is $1,185 for the 256GB iPhone Plus on the i-Lite plan, which costs $28 monthly.

All three telcos said it will offer the phones from Sep 16 onwards. 

Photo Gallery

Apple Holds Press Event To Introduce New iPhone

Photo sources:  Reuters, AFP

See all+18

maryanns@sph.com.sg

Apple's new iPhone 7 is just around the corner as Sept 16 draws closer.

Keen customers of our local telcos would probably have registered their interest to pre-order Apple's new flagship smartphone. Singtel customers who've indicated their interest would probably have received an e-mail to remind them to reserve their phone today (Sept 14) from 3pm. Through the reservation process, you can specify the iPhone 7 model, colour, capacity and preferred method of purchase/collection options.

Photo Gallery

iPhone 7 launch in Asia

Photo sources:  AsiaOne, Reuters, The Straits Times, AFP

See all+23

While all sounds well, we noticed a small note in the T&C (terms and conditions) section of the e-mail reminder sent out to reserve the new phone that raised our eyebrows:

Let's face it, nobody likes admin fees, but it is part and parcel of a business organisation to add a cost to such admin tasks. So it's understandable if you're signing up a new mobile line - depending on the prevailing promotional terms - you may have to cough up an admin fee.

However, if you're already an existing customer of the telco, we find it hard to justify yet another admin fee of $10.70 to be levied just to re-contract with a new phone; it's almost as if you're paying a penalty to be their customer. More so, you're tied to the telco for another two years and the cost isn't absorbed as part of your monthly payment obligations. Yet, that's exactly what Singtel is doing, it seems, starting with the new iPhone 7.

Looks like this new admin fee will be effective from Sept 15, just when the new iPhones are about to be launched.

Just to be clear, the norm is to pay admin charges and any handphone offset charges should you change to a lower-tier plan when your contractual period isn't over.

The new rule effectively makes you pay the admin fee, regardless of the state of your existing plan, when you want to re-contract with Singtel - it doesn't matter whether your previous contract has expired, or you're at the 21st month (when telcos usually allow you to re-contract), or if you're still half-way through the current plan. As long as there's a change to your current plan, you pay the admin charge. Should you downgrade the plan prematurely or end the contract prematurely, other charges will come into play to recover the mobile phone offset offered for your ongoing plan - these aspects don't change. Here are further inputs from Singtel on this matter:-

The S$10.70 administrative fee covers the handling and processing cost for the purchase of a subsidised handset for recontracting customers. It will not apply when customers upgrade to a higher tier Combo Mobile Plan (example, upgrade from Combo 2 to Combo 3).

According to inputs from Singtel and as seen in the above exchange on Singtel's Facebook page, there are a few "escape" options where Singtel's re-contract admin fee won't apply: Re-contract to a higher-tier plan, re-contract online (via singtelshop.com or easymobile.sg), or when you are a user of Singtel Circle nominated keylines, a Red Prestige customer, or a Singtel UOB credit card holder.

So, if you're a Singtel customer, the easiest way to avoid the admin fee is to re-contract online.

Does this admin charge for re-contracting also apply to other telcos?

In short, no.

We quickly reached out to check on the policies of other telcos and we are glad to confirm that M1 and StarHub don't levy an admin fee for eligible re-contractual periods (when your old contract has expired) - no matter whichever plan you will be signing up next. You can also re-contract before your contract expires and not incur any charges - as long as you don't downgrade your plan, since that will affect the handset subsidies provided in the former contract.

This article was first published on Sept 14, 2016.

Visit Hardware Zone for more stories.

See also: Singtel's Chua Sock Koong, Temasek's Ho Ching on Fortune's list of most powerful women outside US

Telco Singtel has entered the smart home arena, launching a service yesterday aimed at homeowners who want a smart home set-up without the hassle of personally assembling multiple devices, each with its own app.

The telco will install a central smart home hub, along with devices such as cameras, motion sensors and smart locks, for those who sign up for its Singtel SmartHome service, which starts from $25 per month.

Users will be able to control these products through an app called true-i, which was developed by Singtel's smart home partner Hanman International.

The one app allows users to unlock their smart lock remotely, stream live video from webcams to their phones or turn off appliances connected to the system.

Existing Singtel Fibre customers can sign up for one of two starter kits, which come with a two-year contract for the smart home service.

The Contact Sensor kit comes with a smart hub and a contact sensor, which triggers a notification when it detects movement on what it is attached to, and costs $25 per month.

The Smart Door Lock kit comes with a smart hub and Samsung smart lock, and costs $45 per month.

Non-Singtel Fibre customers can also purchase these kits for a one-time fee of $650 and $1,260 respectively.

The other smart home products which work with the central hub and app will cost extra.

Singtel plans to extend the automation to lighting as well, which will require installation of wireless receivers into the lighting relay panels in homes.

lesterh@sph.com.sg

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Singtel said yesterday that its net profit for the fiscal second quarter ended Sept 30 fell 5.6 per cent to $972 million without the exceptional gains recorded by Airtel last year.

Operating revenue dropped 2 per cent from a year ago to around $4.1 billion, but would have been up 2.3 per cent at $4.3 billion if the impact of mandated cuts to mobile termination rates in Australia were excluded.

The group's underlying net profit for the quarter was stable, and up 3.4 per cent at $1.9 billion at half-time.

The telco saw a strong performance from its regional mobile associates, notably Telkomsel and Airtel.

Combined mobile customer base reached 629 million by end-September, up 16 million, or 2.6 per cent, from a quarter ago.

Telkomsel's pre-tax profit jumped 22 per cent as it benefited from network investments and growth across voice, data and digital businesses.

Airtel's pre-tax profits grew 13 per cent on strong execution and lower fair value losses from Airtel Africa.

In Thailand, AIS continued to accelerate the rollout of its 4G network, reaching 65 per cent of the population at end- September.

In the Philippines, Globe is investing another US$300 million (S$420 million) in network expansion.

In Australia, operating revenue declined 11 per cent reflecting the decline in mobile termination rates and higher mobile service credits from device repayment plans partly offset by higher equipment sales.

Singapore continued its growth trajectory, driven by demand in mobile data and ICT services, particularly cyber security.

Operating revenue in Singapore decreased by 3.4 per cent, with declines in voice, including mobile voice roaming, and equipment sales amid a more subdued economic environment.

The board approved an interim dividend of 6.8 cents per share.

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HONG KONG - Singapore Telecommunications hired three banks to manage an initial public offering (IPO) of up to US$2.5 billion (S$3.6 billion) for its broadband subsidiary NetLink Trust, IFR reported late on Thursday, citing people close to the deal.

Singtel, Southeast Asia's largest telco, tapped DBS Group, Morgan Stanley and UBS AG to handle the IPO, expected to take place in the second or third quarter of 2017, added IFR, a Thomson Reuters publication.

Singtel's Group CEO Chua Sock Koong previously said it wanted to reduce its stake in NetLink to less than 25 percent.

Singtel didn't immediately respond to a Reuters request for comment on the IPO managers after regular business hours.

SINGAPORE - Video streaming service Hooq is finally available in Singapore, starting today (November 24).

Joint venture Hooq was established by Singtel, Sony Pictures Television and Warner Bros. Entertainment in January 2015. It was first launched in the Philippines, and has since expanded to Thailand, India and Indonesia.

It has a catalogue of more than 20,000 movies and television shows, from Hollywood television productions such as Supergirl and Gotham, to Bollywood hits like Amitabh Bachchan's Black.

It also features original content, such as Filipino crime drama OTJ, which was announced in June.

In Singapore, a subscription costs from $8.98 a month, to $78.98 for 360 days ($6.58 a month).

Hooq also announced a partnership with Singtel, that allows the telco's pre-paid mobile customers to access the service as part of a bundled package, starting from $7 for 1GB of streaming.

More bundles will be made available to Singtel post-paid and broadband customers over the next few months.

Hooq faces competition from the likes of American video streaming service Netflix, which launched here in January this year. Subscription costs $10.98 a month, and users can access original Netflix content such as Daredevil and Jessica Jones.

Telco StarHub also launched CatchPlay in June this year. The $12.90 a month service has a catalogue of over 150 movies, from Hong Kong dramedy Golden Chicken to Hollywood shows like the Twilight saga.

lting@sph.com.sg

This article was first published on November 24, 2016.
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Singtel is making two management changes in the light of the challenges posed by digital disruption.

Mr Mark Chong - now the telco's international chief executive - will become the chief technology officer from April 1 next year. He will replace Mr Tay Soo Meng, who is retiring to take an advisory role.

At the same time, Mr Arthur Lang will take up the position of CEO International. Mr Lang, who was CapitaLand's chief financial officer, will join Singtel on Jan 9 before his formal appointment on April 1.

"Given our global aspirations, and a fast-evolving business and technology landscape, we are reinforcing our leadership team as we prime our enterprise for our next phase of growth," group chief executive Chua Sock Koong said when announcing the changes.

Mr Chong is a 20-year veteran at Singtel. He has held key positions such as networks executive vice- president in Singapore and chief operating officer at Thai associate firm Advanced Info Service.

His understanding of business and technology is something that Singtel will count on to strengthen its position in technology, Ms Chua said.

Before joining CapitaLand, Mr Lang was a banker at Morgan Stanley and the chief operating officer of its Asia-Pacific investment banking division.

"Arthur, with his international business and finance experience, is a strong addition to our management, as we continue to drive transformation at Singtel and push the company to the next level," Ms Chua added.

Singtel shares closed up 11 cents or 3.04 per cent at $3.73 yesterday after the announcement.

The counter had been falling as investors had sold down the telco sector following the United States election, partly because of concerns over the emergence of a fourth telecoms operator in Singapore.

But Singtel is commonly regarded as being the best positioned against a new domestic competitor, thanks to its strong overseas presence and firm hold on the infocomm technology service business. That arm generated $1.37 billion in operating revenue for the six months ended Sept 30, up 17 per cent from a year ago.

Read also: Singtel posts 5.6 per cent drop in Q2 net profit to $972m

This article was first published on Nov 25, 2016.
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Singtel has been slapped with fines amounting to $145,000 for two separate pay-TV disruptions.

Both incidents saw customers being tuned out of programmes across more than 10 channels.

In the first incident on Oct 1 last year, 100 Singtel TV subscribers islandwide could not watch any programmes on 11 channels for more than one hour, said Infocomm Media Development Authority (IMDA) in a statement today (Nov 25).

Investigations by the regulator revealed that damaged fibre optic cables had caused the initial disruption.

It added: "That would have normally triggered an automatic switchover to the secondary fibre to prevent a service disruption. However, the switchover was unsuccessful due to a faulty fibre optic receiver card on the secondary fibre. SingNet did not have a robust process to test that the receiver card was functional."

IMDA had to fine Singtel $55,000 for this incident. SingNet is a unit of Singtel.

It was again fined $90,000 for a disruption on Jan 5 this year.

Some 1,400 Singtel TV viewers saw sporadic blurry images on their TV screen across 15 channels for about three hours.

Explaining the fault, the regulator said: "This service difficulty was caused by a failure to properly configure two line cards on a router at SingNet's Bukit Timah headend in August 2015. At the point of installation, the vendor was supposed to implement a router configuration that would increase the shared limit of the two line cards. However, as that was not carried out, when data traffic on 5 January 2016 was exceeded, intermittent pixelation occurred on the channels."

IMDA's assessment is that SingNet should have ensured that its vendor carried out its work properly, it concluded.

In determining the amount of penalties, IMDA said it took into consideration factors such as SingNet's response to the incidents, the extent of the disruptions and its track record.

"IMDA notes that SingNet has committed to implementing the necessary measures to prevent future recurrences," it added.

chenj@sph.com.sg

Read also: SingNet fined $90,000 for pay-TV disruption

Update: Singtel updated its Facebook post on Sunday (Dec 4), stating that its broadband services have been restored.

"As of 8.25 am, Singtel fibre broadband services have been fully restored.

"We are very sorry for the disruption. We understand it was a frustrating experience for customers and we would like to thank them for their patience."

It added that they will be reviewing its processes to prevent a recurrence.

In addition to the waiver of mobile data charges for both Saturday (Dec 3) and Sunday (Dec 4), subscribers will get a 10 per cent discount on their bill for December.

SINGAPORE - Singtel users islandwide experienced an hours-long disruption to their broadband services on Saturday (Dec 3).

In a Facebook post at around 9.45am, the local telco acknowledged that customers may be experiencing difficulties in accessing their fibre broadband services.

"Our engineers are working to resolve the problem," Singtel added.

However, the situation remained unresolved more than four hours later.

At 11.55am, Singtel said that the fibre broadband service was still down and that engineers were still investigating the cause of the outage. "Please bear with us as we try to resolve the problem. Thank you once again for your patience."

It subsequently posted an update at 1.30pm, apologising for the disruption and announcing that it was waiving mobile data charges for the day. "As our engineers continue working to resolve our fibre broadband outage issues, we advise affected customers who are also Singtel postpaid mobile subscribers to use their Singtel mobile broadband in the meantime. We will waive their Singtel mobile data charges for today," the telco wrote on Facebook

The post has attracted close to 7,000 comments, many of which were from users saying that the service in their areas was still down. Affected areas included Woodlands, Telok Blangah, Yishun, Jurong East and Tampines.

Netizens also took to Twitter, with a number expressing frustration after the disruption had caused them to exceed their mobile data limits.

In 2014, an hour-long fire at Singtel's Bukit Panjang exchange took down Internet connections in northern and western Singapore, affecting 270,000 subscribers, including businesses, for up to eight days. The telco was fined a record $6 million for the incident.

More recently, it was fined a total of $145,000 for two pay-TV disruptions in October 2015 and January 2016.

seanyap@sph.com.sg
candicec@sph.com.sg